Privacy Policy Krickex – Your Personal Data Protection

Krickex values the privacy of every user on our platform. This Privacy Policy is designed to give you full clarity on how your personal information is managed — from the moment you register to every time you use our services.

We understand that trust is the foundation of the relationship between krickex and our players. We are therefore committed to managing your data with full integrity, accountability, and in accordance with high data protection standards. Your information is never sold to third parties, and we do not share your data without a legitimate and clearly defined reason.

This policy applies to all users who access the krickex platform via our website, mobile app, or any other digital channel we operate. It should be read alongside Terms and Conditions for a full overview of your service agreement with krickex.

Krickex only collects data that is strictly necessary to provide you with a safe, seamless, and legally compliant service. Below is a summary of the types of data we collect:

We do not collect sensitive information such as biometric data, health records, or religious information unless specifically required by applicable law and with your prior consent.

Every piece of information we collect has a clear and legitimate purpose. Krickex uses your data for the following purposes:

• Account management: Create and maintain your account, process registration, and verify your identity through the KYC process.
• Transaction processing: Securely process deposits, withdrawals, and all other financial activity within your account.
• Platform security: Identify and prevent fraud, unauthorised access, and suspicious activity that could compromise your security or that of our platform.
• Service communications: Send important notifications relating to your account, terms updates, and security information.
• Personalise experience: Personalise content, promotions, and game recommendations based on your preferences and playing habits.
• Legal compliance: Meet legal requirements relating to anti-money laundering (AML), age verification, and reporting to authorities when required.
• Continuous improvement: Analyse aggregated usage data (without identifying individuals) to improve platform performance and features.

Krickex will not use your data for any other purpose without first informing you and, where required, obtaining your consent.

Krickex does not sell your personal data to any third party under any circumstances. However, there are certain situations where we need to share your information with others for legitimate reasons:

• Third-party service providers: Technical partners who help us operate the platform — such as payment processors, identity verification providers, and cloud infrastructure — receive only the data necessary to perform their functions, and are bound by strict confidentiality agreements.
• Legal requirement: We may be required to disclose your information to government authorities or law enforcement bodies where a valid court order or legal obligation exists.
• Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that process. We will notify you in advance through a clear notice before this takes place.

The security of your personal information is a core technical priority at krickex. We implement multiple layers of protection to keep your data safe at all times:

• 256-bit SSL encryption is applied to all data transmitted between your browser and krickex servers, ensuring no third party can intercept your information in transit.
• Encryption of data at rest — sensitive information such as financial details and passwords is stored in encrypted form on our servers.
• Internal access controls strict controls ensure that only authorized staff can access users' personal data, and every access is logged for audit purposes.
• Continuous security monitoring — our systems are monitored around the clock to detect any suspicious activity or intrusion attempts.
• Regular security audits are conducted by independent parties to ensure our security infrastructure consistently meets the highest standards.

While we take all reasonable precautions, no system can be guaranteed 100% secure. Should any data breach occur that may affect your information, we will notify you in a timely manner as required by law.

The Krickex platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. The cookies we use fall into several categories:

• Essential cookies: Required for core platform functions such as maintaining your login session and ensuring safe navigation. These cookies cannot be disabled.
• Performance cookies: Help us understand how users interact with the platform so we can make meaningful improvements.
• Functional cookies: Save your preferences such as language selection and display settings to make your experience more comfortable.
• Analytical cookies: Collect aggregated usage data to help us understand traffic patterns and improve our services.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the krickex platform.

As a Krickex user, you have the following rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

To exercise any of the rights above, please contact the krickex support team via live chat or email at [email protected]. We will process your request within 30 days of receipt.

Krickex retains your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law.

• Active account data is retained for as long as your account is active and for a set period after account closure to ensure legal compliance and resolution of any disputes.
• Financial transaction records is retained for the minimum period required under Malaysia's financial laws for audit and review purposes.
• Security logs and technical data is retained for the period necessary for fraud detection and technical issue resolution.
• Marketing data is retained until you withdraw your consent or request removal from our communications list.

When your data is no longer needed, it will be securely deleted or anonymised in accordance with krickex's established data deletion procedures.

In the course of our operations, your personal data may be processed or stored on servers located outside Malaysia. This may occur when we use the services of international cloud infrastructure providers or our global technical partners.

In all cases of cross-border data transfers, krickex ensures that:

• The recipient country or entity provides a level of data protection equivalent to or higher than that practised in Malaysia.
• Appropriate data transfer agreements are put in place before any transfer is carried out.
• Your data remains protected by encryption while in transit across borders.

If you have any questions, concerns, or complaints regarding how krickex handles your personal data, our team is ready to help. You can reach us through the following methods:

• Live chat: Available 24 hours a day, 7 days a week via the chat button in the bottom-right corner of our platform.
• Privacy email: Send your enquiry to [email protected] with the subject line "Privacy Inquiry" for faster handling.

We are committed to responding to all privacy-related enquiries within 3 business days. For formal requests relating to your rights (access, deletion, and so on), we will respond within 30 days.